We're sorry to see you go. If you wish to delete your GymAux account, please read the following information carefully before proceeding.
What Happens When You Delete Your Account?
- Access ends immediately. As soon as your request is approved, your access ends. A member's request removes them from that gym only; memberships at other gyms are not affected. A gym admin's request closes the admin account.
- Your records are deactivated. Your profile and related records are marked as deleted and no longer appear in the gym's active lists. They are not erased automatically.
- Permanent erasure on request. To have your personal information permanently erased or anonymised, email privacy@gymaux.in from your registered email once your deletion request is approved.
- Some data is kept for legal or regulatory reasons (for example, transaction records for tax compliance).
Important Notice
An approved deletion cannot be undone from the app. Restoring an account is only possible by contacting support and is not guaranteed. Please export or save any important information before you proceed.
Data Retained After Deletion
Some information may be retained for legal, security, or regulatory purposes:
- Transaction Records: Payment and subscription records are kept for 7 years for tax compliance.
- Activity Logs: Audit logs and notifications are kept for 90 days and SMS logs for 30 days, then deleted automatically.
- Support Communications: Customer service emails may be retained for 3 years for dispute resolution.
- Anonymized Data: Aggregated analytics data that cannot identify you personally may be retained indefinitely.
How to Delete Your Account
In the GymAux app (recommended): open Settings, tap Request Account Deletion, and confirm. You can follow the status of your request in the app and cancel it any time before it is decided.
By email: if you cannot use the app, send a request from your registered email to support@gymaux.in with your full name and registered phone number so we can verify your identity. You will receive confirmation once your deletion request has been processed.
How Your Request Is Handled
If you are a member
- Your request goes to your gym's admin, who can approve or reject it.
- If the admin has not decided within 7 days, the request is escalated to the GymAux team, who then decide.
- If it is approved, your access ends immediately. If it is rejected, nothing changes on your account.
If you are a gym admin
- Your request goes directly to the GymAux team, who approve or reject it.
- If it is approved, your access ends immediately. If it is rejected, nothing changes on your account.
In both cases you can cancel the request any time before it is decided.
Need Help?
If you have questions or concerns, feel free to reach out to our support team at support@gymaux.in. We're here to help!
